Alamo Car Rental - No refund! Alamo Car Rental - Charges twice for the same thing Alamo Car Rental -

I rented a car from Alamo in October..Now, taos lodging all of a sudden I keep getting fees put on my charge card..When I call, I am told they are for tickets I recieved during taos lodging the week I rented from Alamp...I never recieved any tickets taos lodging when I was renting thier car and never recieved any notices of tickets..When I call Alamo, They can not geive me any information and simply say they paid tickets for me...They can not direct me to a phone number at thier citation department...Nothing.. This had been going on for months ..I wonder every time I open my charge bill, what new fees Alamo plans to stick me with..
Alamo Car Rental - No refund! Alamo Car Rental - Charges twice for the same thing Alamo Car Rental - Neglect to honor contract at Las Vegas Alamo Car Rental - Beware! Extra charges not included on quote! Alamo Car Rental - Totally worst car service! Alamo Car Rental - Charged twice for the rental Alamo Car Rental - CARS BAD CONDITIONS taos lodging Alamo Car Rental - Poor state of the Van Alamo Car Rental - Car damage scam
I rented a car from alamo in Orlando Internation Airport in June 09 for a week. first, the customer service clerk tried to upgrade me to a larger Mini van for $13.00. I asked the question, you're gonna rent me a mini van for only $13.00 per day. that's actually cheaper than the rate I got through Hotwire. She stated "no, It's an additional $13.00 per day." I said no thank you. Now, here's the kicker. When i went out to pick up my rental, I got the same vehicle for the same price she tried to give me for addittional $13.00 per day. Months have passed, I received taos lodging a bill from Alamo indicating I didn't pay a toll for .75 cents. When I called alamo to inquire taos lodging about the bill, I was told I didn't pay a toll when i left the airport. I told Alamo, the only toll I went through was on the highway and i paid. I was told the toll was at the airport. I never saw a toll at the airport. The rep form Alamo said everyone misses taos lodging it. A red flag immediately pop up, amnd I'm gonna nvestigate a little further.
Hey the same thing happened to me. I rented at Orlando International in July and last Saturday Oct. 17(3 months later) I get a letter from Alamo stating I received a $1 dollar citation and owe a $10 admin fee. No mention what the $1 was but if I didn't respond within 6 days from the date of the letter which was sent on October 13th then they would take this out of my charge card. Well they are not open Sat. or Sun. Then Mon. Tues and Today have tried numerous times to contact this so called citations dept at 1-800-935-0112 and all you get is please hold we will be right with you----ha that's a joke. I have tried taking to Alamo at their corp. level and some lady told me they must be having taos lodging telephone issues or maybe they're out with the flu?????????????? I'm planning filing taos lodging a Better Business complaint against them and file a fraud alert with my credit card company. It isn't the amount of claim I'm concerned with its the fact they can charge you whenever they feel like it and not explain nothing.
The same thing happened to me. I rented a car in July and received a letter that I was charged on my creditcard for 0, 75 dollar. They took out $ 11.75. The letter taos lodging took 12 days to reach me (because a mis-spelling in the name of my town and not mentioning taos lodging the city code at all; it is a wonder taos lodging it reached me).
At first, I couldn't care because what is $ 0.75 When it turned out to be $ 11.75 (the extra 11 dollar is not mentioned in the letter) I decided to give it a try and call. Now that my call is not answered, I get mad. It is not the first time that Alama makes "mistakes". We had problems in the past, too!
Alamo are complete THIEVES - we rented a car for 2 weeks, booked and pre-paid online months before arriving at Sanford Airport in Florida (from the UK) - upon arrival the clerks on the desk were all busy chatting to each other not paying much attention and just processing taos lodging the customers reservations in a robotic fashion. When we got to the desk, we handed over our printout, taos lodging nothing to pay because we booked it all online, no problems taos lodging apparently, the guy asked if we wanted a sat nav for around $120.00 - we said No. He asked if we'd like a FREE upgrade to the next level of vehicle, we asked what the was, he said a mid-sized SUV, then we agreed. taos lodging We thought 'great', a free upgrade. No prices taos lodging were mentioned of course because this was free. Then he got us to sign our agreement before getting the SUV. Guess what? Upon arriving home in the UK we found an additional 108.00 charge taos lodging on our card statement. Tried calling Alamo in the UK - they see to be crap, can't answer anything on the phone, said they'd call back in 7 days. They did call back, but only to say the charge was an UPGRADE FEE and we signed to agree to it! TOTAL THIEVES! We told the girl it was a free upgrade, she said theres nothing she can do and basically HUNG UP on us! We called Sanford in the USA directly, complained to a guy on the phone and he said ring back later and speak to Eric the manager. So far, Eric is not available and constantly on voicemail. This is DECEPTION and basically theft. We did not sign to agree to any extra charges. We signed taos lodging to get our vehicle after the guy offered us a FREE upgrade. DISGRACEFUL. If we don't get a refund from Alamo, we'll contact the bank and file a dispute, then file a complaint with the BBB and any other agency/organisation we can.