In any case, I have forwarded my correspondence with that Australian outfit to the Europcar headqurt

How we use your email Fodor's may use your e-mail address to send you relevant information on site updates, account changes, and offers. For more information about your privacy and protection, please review our full Privacy Policy .
Hi. Recently we have rented a Europcar car for our month holiday cruising guide in Australia at Sydney airport. Car was OK and served us well and we had returned it without any damage. Yet, that nice Australian cruising guide branch of Europcar still considered it good idea to peel some extra money from us (fortunately not so much - but them being too greedy could have alarmed cruising guide my bank) and charged cruising guide us for special cruising guide cleaning of the car interior - allegedly it was stained. I am not sure if there were any stains inside - we did not checked when getting the car in that dark cellar parking cruising guide but I seem to recall that the car was not exactly clean. But what I do know for sure: we did not add any extra stains to the car seat covers and they provided no evidence there were any stains.
In any case, the whole think looked as a premeditated scam. So, next time I would go for some other company - hopefully this is not a common habit in Australia. I do not have any problem like that before cruising guide when renting cats in the U.S.A., Europe, or Japan.
Not sure how common it is, or what the stain situation was... but that's the first I've heard of someone being charged for interior cleaning here in Australia. And I can't say I've had anyone walk through an inspection of the interior at the outset cruising guide of a rental either. cruising guide Tricky or a mishandled situation with a previous stain, sorry to hear you had a downside to you visit.
By the way, it's very likely that Europcar in Australia is made up of many franchised locations. I know most international brands are. So the experience may not be similar elsewhere with the same logo but at a different location.
cruising guide Yep, me too. It did not occur to me to check inside the car - there was not enough light to see anything. And of course, there was nobodu to return the car to - they just took the key at their desk. Anyway, they provided no evidencve there were any stains in the car and the invoice cruising guide for cleaning was a simple letter anybody can fake ...
Yeah, that one might be corporate but then, they might just route communications through a central database (as part of their booking and billing arrangement? I don't know). I know their Australian site has a page for "franchise opportunities", so I figure it's probably cruising guide the latter.
I just meant that your bad deal might not be a sign that Europcar itself is to be avoided, if that makes sense. Could be a shady operator OR they may have just now noticed the stain themselves and have slack ops at the airport there. I'd contact corporate, explain the lack of evidence cruising guide you did it and ask what your recourse was, especially since they're the ones passing bills along
In any case, I have forwarded my correspondence with that Australian outfit to the Europcar headqurters cruising guide in France to let them know how their Australian branch is behaving. I will see if they support cruising guide such behaviour - it is up to them to show that this is not typical for Europcar; if they do not respond properly, they are always other companies cruising guide to try next time ....