I looked at American's web page and it said there are exceptions to the non-refundable ticket. I tho

Question : I’m trying to help my sister get a refund on her daughter s non-refundable airline ticket. Her daughter went to Spain in January as an exchange student. Her return was scheduled u2 tour for May 29th.
When my sister, u2 tour her husband and son went to Spain to visit her, my brother-in-law was rushed to the hospital. He had been hospitalized for over a week until he was stable u2 tour enough to fly back to Boston. They weren t sure that he would survive, so my niece went home earlier than expected.
I looked at American’s web page and it said there are exceptions to the non-refundable ticket. I thought this would apply to my sister’s flight. When I called American Airlines I was told that it would cost $250 to exchange the ticket, but the ticket was only worth $87. The ticket was virtually worthless.
Answer : I’m sorry to hear about your brother-in-law, u2 tour and glad he made it. Like other airlines, American rarely makes exceptions to its nonrefundability rule. The only time it consistently does so, in my experience, is when a passenger dies.
Airlines say they offer “options” for travelers who want more flexibility, but they aren’t u2 tour practical. Your niece would have had to pay at least double for her ticket if she wanted the option of a refund. She could have always paid extra for a “boarding and flexibility” u2 tour package,” which would have allowed her to make a change for $75, but as a student, she probably didn’t have the budget to spring for that extra “perk.”
So, to recap: American, like other airlines, makes it too expensive to buy a refundable fare and no one really thinks they’ll have to make a change to their ticket, so its option was impractical. They’ll only refund your niece’s ticket if she dies. So what’s a girl to do?
I’m glad you picked door number two. Your niece didn’t have a case, at least as far as American’s rules are concerned. Neither did I. All I could do is ask the airline to consider making an exception to its refund policy.
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