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A doctor from Florida claims that Dollar Rent A Car charged him more than $250 for options he had explicitly told the company he did not want and he believes tour bus charter he s not the only one who has been hit with these unasked-for tour bus charter charges.
According to the suit, filed in a U.S. District Court in Denver, when the doctor rented a car from Dollar tour bus charter at Denver International Airport, he says he specifically told Dollar employees that he did not want any additional insurance on the vehicle.
But when he checked his receipt after returning the car, he saw that he d been charged $215.91 tour bus charter for insurance coverage, along with $53.91 for roadside assistance an option he says he hadn t even been offered.
The doctor claims that when he contacted tour bus charter Dollar, a supervisor told him there was nothing that could be done because the company allegedly had an electronic tour bus charter signature tour bus charter from him accepting the insurance coverage.
This is a case where Dollar has organized a scheme to defraud consumers to increase revenues, the lawsuit alleges. The company s employees and agents constantly trick consumers into buying insurance they did not want.
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Enterprise tried to pull a similar scam on us this past Spring Break. I wasn t there to pick up the car, but I made sure to have my wife call me so I could walk her through anything she didn t understand. When asked if we wanted insurance, I instructed her to decline. They pushed her several times but I had already made sure that our insurance would cover so it was all good. She signed the contract and received her carbon copy. I inspected it when I got off work and it looked all good.
Fast forward 5 days later when I went to return the car. I originally was supposed to leave the car on the lot the night before and drop the keys off in their night drop box but I NEVER trust that as then the phantom damage claims roll in. I wanted to go over the car with the agent and get it signed off BEFORE I left. We did the inspection, everything was good. I had opted to pay in cash instead of just charging the card so I had the ~$230 in hand ready to pay. The agent then proceeds to tell me that the total was ~$324. I asked for an explanation as to why it was so much and he quite plainly stated that my wife had requested insurance. I denied that was the case and he proceeded to show me the original copy of the contract, tour bus charter which showed a check in the box for insurance and a price written next to it. I noticed immediately that the check and the price were in blue ink, while my wife s signature, initials, and several other markings were in black. The agent explained it away by saying the black pen must have run out of ink, to which I countered tour bus charter that the signature, which would have come AFTER all fees were disclosed, was in the same color as the rest of the contract, so that says that the insurance was added to the contract AFTER the fact. I asked for his manager, who started to back up his claims. Luckily I had the carbon tour bus charter copy of the contract with me. It took 2 seconds for the manager to quickly mumble to the agent and walked back to his desk and the agent asked for the ~$230. What a f*cking scam!
I didn t have a video camera, so I used a phone to take pics of all the dings and dents when I rented a car in Orlando last year. The rental agent was MAD, but I didn t care. She kept trying to hurry me along, saying All the damage is recorded already.
On every rental car contract I have ever signed there is a box marked Declined that must be initialed for all the various types of insurance offered. A copy of this document is given to you when you rent the car. Did the doctor not keep this document?
They do it. Dollar Rent-A Car has done it to me. I m pretty tour bus charter sure I know exactly how it happened with this Doctor. When I said I didn t want an insurance plan, they said OK, you just want the basic coverage, right? tour bus charter . I took that to mean basic charges, no extras. tour bus charter I should have said I wanted NO insurance, NONE, because they put on the rental agreement something like $25 a day for their basic insurance, which is not what I wanted. When you are signing the electronic pad, the options tour bus charter go by fast and they tell you as the screens are coming up to just X the boxes or sign that screen because this is what you just agreed to. It is deceptive. When the insurance screen came up, it was a mile long, I didn t entirely read it, and the person said that this is the basic coverage that I agreed to and where to sign. I got to my hotel and looked at the entire rental agreement, which I m sure that most people don t do because they know what they just asked for and signed, and noticed the $25 charge a day and immediately phoned their office, but they told me that because I already drove the car off their lot, I was responsible for at least that day, and they could take the charge off for the next day.
It s really my fault that I didn t read every word on that long rental agreement but I was also deceived. I could have read the rental agreement entirely before I signed anything, but they know you just came off of a long flight, tour bus charter want to get to your hotel, there s a long line of people waiting behind you, and they know how to use all that against you. I gave them the slightest amount of trust by not reading every word, and it backfired on me. It won t happen again. Live and Learn.
Deceptive, certainly. But his account of the events as they happened is then false. Frankly, the whole someone forged my signature and I have reason to believe they forged millions of others does seem way off to me. But they scroll the options by you at a rapid speed and don t explain them sounds very plausible. And sue-able.
Enterprise used the same sneaky tactic on me (with the term basic ), and I fell for it once. I didn t catch it until I turned in the car and noticed a larger-than-expected charge. Luckily, they were quick to remove the insurance charge once I brought it to their attention (I explained that I never intended to opt for any additional coverage, and the indication suggesting otherwise was a mistake). tour bus charter I blamed myself for not being more aware, and vowed to pay more attention next time (which was a good thing because they tried it again on my next rental).
I know the rental company I worked for would write you up if you mentioned roadside assistance being added to the charge it was one of those only remove it if the customer specifically requests it off deals. I believe him knowing some people are not honest when it comes to earning your commission
I m thinking he ll have a tough time proving his signature was forged. A better thing to do is read, and save, the rental agreement you drive off with. That will have ALL charges they ll legally be able to stick you with.
I think the OP is reaching with claims of forgery, I tend to agree with other commenters that suggest some tricky wordplay by the counter jockeys. That said, the first lesson of car rentals is that if you carry a full boat on your own personal auto insurance, OPT OUT of the rental coverage.
Oh they have my electronic signature for that agreement that wasn t given to me before I signed it, well I do want to give a copy of the declaration of independence tour bus charter to the court to with my electronic signature on it. I want it to be displayed in Washington for everybody to see.
Was just last night at Bally s and signed up for a month to month plan. Signed 3 times electronically in a box, wasn t given any agreement beforehand. They sent me an email later with 5 PDF attachments that I still need to read and I m sure if there is something I don t agree upon in those pages I ll just do chargeback and problem solved. Have them take me to court and try to prove their case.
Thrifty got me for about $200 in Costa Rica. Told me it was their Federal Law. If I refused the coverage my option was to walk 40 miles on a dangerous dark road at 10:30 at night to my hotel with 3 other people and luggage. I also tried to appeal to Thrifty and then to my credit card with no success. Extortion. Note- Thrifty and Dollar are the same company.