вторник, 2 апреля 2013 г.

Why would it take two days to get your itinerary/ticket confirmation? When I book a ticket, it's imm


I made a reservation on Continental website to travel to Israel from Chicago O'Hare with a connecting flight from Newark NJ and then on to Tel Aviv. What I chose was flight CO374 leaving Chicago at 11 AM arriving in Newark at 2:15 PM with a connecting flight on CO 84 from Newark, putting me in Tel Aviv at 9:25 AM which would allow me to use that day for business. When I received my confirmation itenarary 2 days later, it was completely wrong. They had me on the 11 AM flight out of Chicago but they put me on the 10:50 PM flight CO90, which put me in Tel Aviv at 4:15 PM. I called Continental to correct the error and was told it was a software glitch, but to change it I would have to pay $300 (change fee) I informed them that the error was their software. They aske me to call their IT department. I thought that they should do that internally, but I called anyway and was told it be 55 minutes of wait time for someone to answer. I called private kauai vacation rentals Continental to cancel my flight and now was told it will be $300 cancellation fee.
At that point I contacted my AMX and was told they will handle the issue. At that point I went to Priceline and got the correct travel times on Continental and I traveled private kauai vacation rentals on that ticket. Unfortunalty, AMX did not take care of it and Continental refused private kauai vacation rentals to acknowledge my cancellation so now I am stuck with paying AMX $1900.
That's step 1. File a WRITTEN formal dispute outlining everything you say hear. That makes Amex do more then "talk' (Sadly my experience is that your trust in Amex was misplaced. I had the MERCHANT on the phone telling Amex (A) I didn't charge her for the hotel room and (B) you never paid me and Amex happily saying "we don't do things like that" LOL! I did finally get the $1,000 back but it took WEEKS and lots of daily calls and assistance from the poor hotel manager who provided Amex ALL the records of what they paid him!)
Why would it take two days to get your itinerary/ticket confirmation? When I book a ticket, it's immediately sent in an e-mail. I don't book Continental a lot (now United), but some airlines have a 24 hour cancellation/change private kauai vacation rentals policy.
re:Why would it take two days to get your itinerary/ticket confirmation? When I book a ticket, it's immediately sent in an e-mail. I don't book Continental a lot (now United), but some airlines have a 24 hour cancellation/change policy.
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