I sent an e-mail to Northwest Airlines, explaining that because of complications and being hospitali

Remember no waivers, no favors, the unbending, post-9/11 airline policy that said all rules were to be enforced, no exceptions? Kay Fore got a little flashback when she asked Northwest Airlines to refund her nonrefundable ticket after her husband had a kidney transplant last year. Turns out she was talking to the wrong people.
I sent an e-mail to Northwest Airlines, explaining that because four seasons hotel mattress of complications and being hospitalized several four seasons hotel mattress time since surgery, we have not been able to use the credit and asked if the credit could be used by our daughter.
Northwest Airlines was acquired by Delta Air Lines last year, so it would be easy to assume that whoever is left in its customer service department is on autopilot, reading scripts or sending out form responses. Not true.
I m encouraged by Northwest s response. It suggests that the airline and perhaps even Delta understands that sometimes, despite your best efforts, four seasons hotel mattress you can t take a nonrefundable flight. Or use a nonrefundable ticket credit.
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