Sometimes you can win. My friend and I were buying the land-only portion of a tour package to Great

There are a few key differences between these popular reward programs. If you want to keep your points and not have them taken away, choose Air Miles. miami south beach short term vacation rentals It won t zap your miles after three years of inactivity, as Aeroplan does. And if you have Aeroplan points, fill up your car with Esso gas every so often. That will be enough to keep you active.
miami south beach short term vacation rentals Aeroplan charges a $30 fee for telephone bookings, but its website miami south beach short term vacation rentals is far from reliable. miami south beach short term vacation rentals Check this discussion forum for frequent flyers, miami south beach short term vacation rentals where you ll find many complaints about Aeroplan s technical issues.
Air Miles gives you a wider choice of airlines for reward flights. Aeroplan has Air Canada (and the Star Alliance), whose customer service may leave you feeling frustrated. That s a topic for another day.
There are other issues with Aeroplan as well. They have a two tier system for awards..classic and classic plus. On domestic and North American flights, the cash costs for a short haul classic award at 15,000 miles are $94, and if you pay the additional miles, anywhere from 8,000 to 30,000 more miles, the cash cost drops by $45. In other words, what they don t tell the consumer is that they charge in dollars for rewards with less points required.
Also, their website has not been functioning properly due to IT issues and they refuse to put disclaimers acknowledging these problems on the web booking engine. These website miami south beach short term vacation rentals problems could conceivably cost a member many more points than are required for a flight, especially Super Elite members.
I fly over 200 flights every year and am an elite member of both Northwest Airlines and Air Canada s frequent flyer programs. Air Canada s Aeroplan is so customer unfriendly miami south beach short term vacation rentals that I no longer fly Air Canada and have switched my Amex Aeroplan card. You may wish to suggest to your readers that Northwest is a great alternative for points programs. I regularly book flights to Hawaii on a few weeks notice using points. Northwest also treats its Elite flyer members better than Air Canada!
Sometimes miami south beach short term vacation rentals you can win. My friend and I were buying the land-only portion of a tour package to Great Britain and were going to use our Aeroplan points to fly business miami south beach short term vacation rentals class, Toronto to London, return. miami south beach short term vacation rentals Between us, we had almost enough points, miami south beach short term vacation rentals but not shared equally, so we transferred points into one account and purchased the balance. (The cost of these transactions
After purchasing the business miami south beach short term vacation rentals class return tickets online, I visited our travel agent to book the tours. He informed me when checking my file that we had business class one way and economy the other, despite paying the full business class redemption.
Repeating miami south beach short term vacation rentals the online process to see what I had done wrong, I noticed a message indicating that only a lesser class of ticket was available. But it was dark grey on light grey, somewhat hard to see, and easily missed.
Shortly after, I received a how did we do? email from Aeroplan and I let them know. Someone replied with a thank you and a promise to talk to the website people. I replied with a question: miami south beach short term vacation rentals How about a gesture of good faith and you upgrade me to business class both ways? They did.
I am one of the legions of people who have given up hope on Aeroplan. In my 21-year membership, miami south beach short term vacation rentals I earned over two million miles the hard way, by flying long haul, full fare, business class flights. I am retired, but still fly enough to qualify as Elite, and I had been Superelite for a number of years when working.
When I tried to book flights seven months miami south beach short term vacation rentals in advance to see my daughter in Australia, I was offered a flight for over 900,000 miles a seat per person, with only a few segments in business class and several miami south beach short term vacation rentals stopovers. This was after looking through two months of departure dates. They are obviously buying bucket shop tickets so they can claim they have a flight for everyone.
There needs to be an investigation by the Federal Travel miami south beach short term vacation rentals Ombudsman, the same organization that goes after Air Canada for other customer complaints, as to how they plan to reasonably honour miami south beach short term vacation rentals the commitments they made to people like me who flew with them in good faith during their financial crisis. We kept them alive and now they won t answer the phone for us.
As you mentioned in your article about booking ahead, I did just that on April 11, 2006, when I booked an Aeroplan flight to Las Vegas for the month of August 2006. A couple of weeks before that August date, I had an emergency which forced me to postpone my trip. The lady at Aeroplan told me I had a year to rebook the trip at a change fee of $55 plus tax. I was fine with that.
In March 2007, I called to book that replacement flight for the summer, but was told that the credit would only be applied for flights leaving before April 11, 2007. I had a year from the booking date, not the flight date, which isn t what I was told when I had to postpone miami south beach short term vacation rentals the trip. However, I will have to live with that, since there is no way I could prove that information.
I m acting on behalf of an 80-year-old man, who phoned to book Esso gift cards with his Aeroplan points and was told he had to do it online only. He has been retired a long time and has never used a computer in his life. He s not as mobile as younger people.
As a long-time friend, I m trying to help him. I emailed Aeroplan and got back an acknowledgement that they had received my inquiry. Then, I got another an hour or so later saying they could not reply online due to technical difficulties and to contact them again in 14 days.
This has been ongoing for seven weeks. I keep emailing and they keep telling me the system is unable to respond. It is ironic miami south beach short term vacation rentals they insist everything be done online, but cannot (or will not) reply to a customer online.
miami south beach short term vacation rentals I have tried calling Aeroplan myself and they read from a script. What my friend would like to know is why does everything have to be done online. Aeroplan has people who answer the phone and can actually look at a client account, but cannot assist miami south beach short term vacation rentals elderly people miami south beach short term vacation rentals with booking rewards.
I should add that I ordered the gift cards for him online, using my computer under his name, and he just received them. Only because I have known him for decades would he have allowed me to do this. Most older people are extremely reluctant to share any personal information with anyone.
To get a flight with Air Canada for 60,000 points presents no problem on the outbound flight,which is non stop. However, the only return flights are through Star Alliance and are via Chicago with American Airlines, requiring a change of planes to continue to Toronto. To fly there, and return, with Air Canada requires many more points.
Why are there seats going, but not returning, with Air Canada? One would get the impression that it s a deliberate scheme to make it so unattractive that people will cash their points in at the premium rate. I did speak to someone at the airline miami south beach short term vacation rentals and the explanation was that all the return seats on the Air Canada flights were booked. All booked from UK to here, but not from here to UK. How strange!!!
After my divorce in 1991, I signed up for a Royal Bank Visa Gold (Aeroplan version). At that time this Visa card was connected to Canadian miami south beach short term vacation rentals Airlines. It was my hope that someday I could use the points to have a dream vacation. I used my credit card for everything.
But any time I tried to use my points for a specific trip, it was usually a blackout period, the flights were booked or the connections were inconvenient. It was more convenient to just buy a ticket outright. So, I didn t get to use any of the points. miami south beach short term vacation rentals Canadian Airlines went into bankruptcy and the plan was converted to Aeroplan miles as of Dec. 31, 2000. I chose not to take out a CIBC Aeroplan credit card, but to just leave these points in the Aeroplan account for future use.
After the transfer, I held 218,675 points. Aeroplan stated in the January 20, 2001 statement: Rest assured, your New Mileage Balance still contains ALL your accumulated miles which you can use for eventual redemption.
This fall when I decided to look into my options for using these points, I was informed that the account had been dormant and was subsequently closed out in 2003. I wsa told I could repurchase these points for a price a $30 processing fee, plus 1 cent for every mile that s reinstated, plus taxes.
I have written twice to the President and CEO of Aeroplan, Rupert Duchesne, requesting an explanation (Oct. 25/06 and Jan. 1/07). He has not responded to either letter. I realize that there are hundreds (maybe thousands) of other victims. Is there anything that can be done to recover my hard earned points for future redemption?
After I contacted you and you referred my complaint to Aeroplan, I spoke to the call centre supervisor in the Montreal head office. He did refer to the fact that I had alerted miami south beach short term vacation rentals the media. Long and short of the conversation was that the only way I could recover my points was to buy them back. I don t believe I should be buying back what was once mine. So I told him I was very disappointed miami south beach short term vacation rentals at the overall treatment at Aeroplan and disgusted.
Since that time, I had a call from CIBC asking me to open a CIBC Aeroplan credit card account. I told them I was not interested as I already had too many credit cards. Also, I had a very bad experience with Aeroplan and I was not interested in collecting Aeroplan points. End of Story.
The fact that I was not notified that my points were going down is what bothers me and will forever bother me. Where can I go from here other than to just give up? I don t enjoy being knocked around by the Big Guys. They should not be able to wield that type of power.
My husband recently passed away. I was advised by CIBC Visa to notify Aeroplan. When I inquired about transferring his points to my account, I was also advised miami south beach short term vacation rentals that I would have t0 pay a $30 admin fee, plus 1 cent for every mile that he had accumulated (and paid for, I might add) in order to make the transfer.
I don t mind paying the admin fee, but this is an absolute ripoff to be required to pay anything more, as we know