I am going to contact ths soldier and recommend he hire a top shelf attorney to sue Delta for intent

An internal review is already underway to understand what occurred and take appropriate action. What is clear is that we did not care for this customer the way we should have. This incident doesn t reflect the care with which Delta people serve our customers every day, and it doesn t reflect the high regard we hold for those who do and have served our country.
We have the utmost respect and admiration for our active duty military and veterans who make tremendous sacrifices to protect celebrity cruising to antarctica and sustain the freedoms we enjoy every day; and our Delta team is typically very good at showing their respect through various means of recognition. Unfortunately, we failed in this situation. We strive to exceed expectations with every customer, and particularly celebrity cruising to antarctica regret when we fail a member of the military or person with a disability. We are taking this isolated situation very seriously and doing what we can to make it right with the customer.
Our efforts to do better for our customers are constant, but incidents like this one always make us pause to revisit service standards. We are doing that now; and will make this as right as we can for this customer, which will help to prevent situations like this in the future.
isolated situation really? All other airlines let troops returning from a combat zone travel with as much ease as they can Delta was charging for extra baggage. You screwed up royally, admit it, fire some people, and give this soldier free flights for life on another celebrity cruising to antarctica airline. celebrity cruising to antarctica I am one of those veterans who will make sure all of my family, friends and total strangers are aware of this situation , as you put it, and strongly encourage them to fly another airline. Even if it costs more, I for one will gladly pay the extra price to make sure I am paying an airline that makes sure our service celebrity cruising to antarctica members are treated with respect. Even though I am Army Semper Fi to this soldier, something Delta has no idea what this means.
The Delta response on this matter is entirely inadequate. The conduct of the aircrew was clearly unpatriotic. The persons responsible for this must be discharged. Delta must make provisions for proper treatment of injured individuals part of its normal proceedures.
Create a SkyMiles account for him (you have all the data you need on every passenger already, remember?), load it up with a couple hundred celebrity cruising to antarctica thousand miles (as in 200,000), get his home address (you have that too), pick out a Delta management person (maybe celebrity cruising to antarctica one that s a Veteran so you don t blow this again) AND HAND DELIVER IT TO HIM!!!!
This is appalling. There isn t an excuse nor justification. How could a corporation do this to a wounded veteran. For the sake of humanity, I really hope you go above and beyond for this man. How could your staff make a veteran cry. Heartbreaking, celebrity cruising to antarctica uncompassionate celebrity cruising to antarctica ungrateful for his service. How could they?
Thank you for providing more information celebrity cruising to antarctica on this story, celebrity cruising to antarctica please continue to update as soon as possible. I must say though I find it hard to fathom how after two days Delta Airlines cannot speak directly with Lance Cpl. Christian Brown. There are many ways of communicating these days, including in person, celebrity cruising to antarctica if the situation warrants it.
Knowing that the holiday season is about to begin in earnest, I imagine that a weeks' time is sufficient to get the entire story out. If of course celebrity cruising to antarctica customer celebrity cruising to antarctica relations are as important as Delta claims, both sides of the story and any remediation if needed can be provided by Wednesday (19 December 2012).
Please know that I am reserving any conclusion until hearing what both sides have to say. I do find it difficult celebrity cruising to antarctica to believe that any other findings will be made contrary to the first-hand account provided by Col. Nickey Knighton.
After flying Delta for as long as I can remember, it would be difficult for me to forgo history and chose another airline to fly me. But I will. I will not stand idle and do nothing when one of my brothers or sisters celebrity cruising to antarctica in arms is so gregariously humiliated if such a case did occur.
I ll be somewhat satisfied celebrity cruising to antarctica with a personal, sincere apology directly from that entire flight crew to this veteran who was treated with such disrespect. He deserves a public apology directly from them. You won t win me back, but you may win some people back with that.
The public deserves to see this apology because of the upset is has caused citizens this Country, especially the ones who gave so much to defend its existence, and the freedoms we all, including you and that flight crew, enjoy.
Ms. Ausband, Because your airline is the current awarded vendor for my company, I have no choice celebrity cruising to antarctica but to fly with Delta for business. Your statement above This incident doesn't reflect the care with which Delta people serve our customers every day is not accurate. I have seen on several occassions celebrity cruising to antarctica where your flight crew unprofessionally treated customers with disdain and disrespect. I suggest you take the time to anonymously ride on a few flights celebrity cruising to antarctica in coach to see for yourself.
If Delta IS the Airlines of the United States of America, I think there should be a special celebrity cruising to antarctica upgrade policy for anyone who has served in the Military, when 1st class seats are available. It should be automatic if they are in Uniform to 1st class seats that are unused.
I flew Delta almost exclusively during my days with a manufacturing company. When I graduated college Delta was a Southern Airline who unabashedly celebrity cruising to antarctica offered Southern hospitality. They only offered Coca-Cola products (no Pepsi thank you) and smiled graciously while serving their customers all during the day and late into the evening. In my observation after acquiring Northwest Airlines (we in the air travel circles referred to them as Northworst), they began to assimilate their acquired partner s well known arrogant flight attendant ways, and the former benchmark smile and Southern hospitality began to quickly to fade away. In return (it seemed to me) the flying public reciprocated by treating the airline employees with same lack of respect, and public temper tantrums on planes and at ticket counters became far more common. The nearly non-existent customer service these days combined with the increased security screening protocols, added to the delayed and/or cancelled arrival and departure times, makes flying the dreaded chore that it is today. This recent display of disrespect for wounded warriors just adds insult celebrity cruising to antarctica to injury.
[...] the airline issued a response:  Allison Ausband, Delta vice president for customer care, used a company blog  to offer Brown a dual mea culpa and an olive branch after he swore he'd never fly the airline [...]
As a traveler on Delta Airlines celebrity cruising to antarctica and having a major Hub in the Minneapolis St. Paul area I m greatly distressed in the lack of professionalism from your subordinates. I just think if my son who is also in the military/Navy were treated in that fashion I would be taking him and his whelchair to the front of the local media outlet and professing how disingenious Delta airlines is with their service. This act by your staff is unconscionable. I would suggest a more approriate response and soon. Maybe we should share the information where it would hit home in your backyard.
I am going to contact ths soldier and recommend he hire a top shelf attorney to sue Delta for intentional infliction of emotional distress. I will advise him that his attorney should not settle celebrity cruising to antarctica the case but rather insist on daily press conferences and a full blown trial before a jury.
I read your remarks regarding the treatment of the disabled United States Marine Veteran on the Delta Airlines Blog. Further, I read the comments from Delta Airline customers. I ask, is that it? Is this case closed in your mind? I cannot believe you and your associate's lack of respect for our country's Veterans. You left your phone number for him to call you back? Marine CPL Christian Brown; of Mumford, TN has far more class and integrity than Delta Airlines Employees collectively. He probably won't be calling you back.
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