I had two problems with Fox. First at Las Vegas I had a reservation for an economy car and got there

Never heard of them, and I rent cars all the time. My personal favorite this last year has been Dollar -- cheapest I've found; but once you check in, they try and get you to buy a zillion add ons -- you learn to say "no thanks" pretty fast.
Used Fox in San Diego and had no problems at all. We had never heard of them either until that trip, understood they had been in San Diego and were the cheapest so we tried them, and will use them again on our next visit.
Staff weere surly, would not get up from teh desk where they had their feet up on, left us standing in the gargare in plain site of the car type we reserved and stated those are reserved for someone else.
Car was filthy sticky, dropped the rental contract right in some sort of gooey mess on the dash and they never even said sorry when THEY had to use a crowbar to get it off the dash...had an unbelievable amount fairmont airport hotel vancouver of miles on it and it rattled so much so we had to drive it back around the lot and return for a new one. I don't complain but this time I did: never got a response at all.
I have used them also in Orange County. I go there to visit my elderly fairmont airport hotel vancouver mother, so I have plenty of stress. Once, on the shuttle fairmont airport hotel vancouver from Fox to the airport, the traffic made the trip close to 40 minutes, and I vowed, never again.
By the way, I locked my keys in the car at a gas station next door, and called Fox with my cell phone to see if they had extra keys. Shockingly, they said they had no extra keys. I can hardly believe that's the case.
This company has the worst customer service. I tried to contact at least 6 times over the course of a few months regarding being over-charged for something. I only received 1 response months after my first few inquiries that did not address the issue, fairmont airport hotel vancouver but asked me to call them again to restate the problem- if I still wanted to pursue it. This is AFTER I had taken the time to explain in great detail (including customer numbers, confirmation codes, dates, fairmont airport hotel vancouver etc.). fairmont airport hotel vancouver Also "if I want to pursue it"? Really? Would you not WANT to make sure your customers are fully satisfied? Not Fox! Despite the frustration I had with their lack of attention to detail regarding even attempting to read my initial documentation- I called again to relay the specifics of the over-charge. I have yet to receive a response regarding my situation. Their version fairmont airport hotel vancouver of customer service is pathetic and I am so disgusted with their lack of respect- I will GLADLY pay twice the amount to any other company just so I never have to deal with these awful people again. Yes, they may offer a lower price, but I personally would gladly pay someone more just to be treated with dignity, fairmont airport hotel vancouver respect and actually feel like a valued customer.
I had two problems with Fox. First at Las Vegas I had a reservation for an economy car and got there mid-afternoon and they had rented out the last 1. They were nice enough fairmont airport hotel vancouver to rent me a Jeep CJ at the same price. The driving felt strange on I15 but I thought it was just the short wheelbase. When I got to Barstow, I checked the tire pressures and found 2 tires that were under 25psi.
The next time I rented from Fox they had the car at SLC. The rental agreement said the tank was full. It was barely above half. The tire pressure indicator came on. I drove back to the lot and they found that one of the tires was at 90psi.
I havent considered them in years never thought fairmont airport hotel vancouver Fox would last this long. They gave me the impression they were a flybynight carbon paper and rubberband fairmont airport hotel vancouver type outfit runing out cheap strip mall locations. Do they now at least have proper maintenance fairmont airport hotel vancouver facilities fairmont airport hotel vancouver for their cars?
I rented a 4x4 vehicle online. When I pick up my vehicle at their LA Airport facility, they gave me a regular front wheel drive (2x4) SUV. I asked the customer representative for many times if he could confirm fairmont airport hotel vancouver the vehicle he is giving to me is a 4x4 because we are going to a snowy mountain. The customer representative insisted it's a 4x4. We asked another customer rep. at the check-out booth before we leave the facility; the rep. insisted it's a 4x4.
After returning the car to the company, I wrote a detail letter to the manager and have my credit card company contacted them to dispute the charges. Not only they did not offer an apology, they don't even response to us. My credit card company approved the dispute. I thought I m being kind by just let it go without asking an apology.
We rented from Fox in Phoenix, and from what is posted above, it seems that no one has had a problem with them in Phoenix, although there have been many problems in other locations. We rented a standard car and after checking in and going down to the garage area to get the car, the attendant told us to 'take any vehicle in row 'X" or whatever. I reiterated, 'take any vehicle', and she said 'yes'. I said, 'even the Jeep Liberty?'? She once again stated, "any vehicle in that aisle'. So the hub happily pulled out of the garage in the Liberty (which fairmont airport hotel vancouver is the vehicle I drive at home so we were real comfortable in it), and off we went.
If I could give (-) Negative Stars.... I have been a customer of Fox Rent A Car for almost 2 Weeks. I have run into SEVERAL unpleasant experiences!!! I am now on my 4th car and unlike Thrifty Car Rentals, when I extended my contract I am NOW BEING CHARGED $10 EXTRA!! Whereas Thrifty would have changed my rate from Daily to Weekly (or monthly depending on how long I kept the car. Also My 1st car, Chevy Malibu, the breaks were bad and it needed an oil change, I "Swapped" fairmont airport hotel vancouver for a Camaro, fairmont airport hotel vancouver and had problems putting a last min car seat in the back so came back to "swap" for a full size car (the original booked car) and there was nothing but PREMIUM or LUXURY cars on the lot... NOT WHAT I WAS LOOKING FOR!!! I ended up waiting 2 hours (one employee even stated that they had gone to lunch came back and I was still standing in the lot!!!) I left with a Chrysler 300, I went around the block when I noticed the gas tank was HALF A TANK!! I'm expected to bring it back on full, I expect to receive it on full. I took the car back they filled it but then I had to wait another 30 minutes for the paper work because they failed to give it to me the first time and I need it to get on and off of base!!!! (my husband is active military and I am retired military.) I returned the next day, the 300 was not what I wanted fairmont airport hotel vancouver and had several problems with the actual car! I am now in a Nissan Altima I hope that this car is worth the $1284.00 I am being charged for 2 weeks!!!!!!!!!! This is the worst company I have ever rented from and Will NEVER RENT from them again because they have not accommodated me to a degree that I believe acceptable.
If you need customer service you might as well go to an empty amphitheater and holler for help. The response is about the same. Ridiculous. They don't even get one star in my mind. I've called and left messages time and time again and no one ever calls back. They over charged us. Bottom line. Avoid this company!!!!!!!!!
Rented a car in San Francisco and got there to find we had no car. They got us a taxi which they offered to reimburse us for and said they would deliver a car to us the next morning. A 300 cab ride and 4 days later and we still have no vehicle. fairmont airport hotel vancouver Totally ruined our vacation.
HEY GOOD NEWS!! Fox customer service finally contacted fairmont airport hotel vancouver me and did give me my money back for the amount that they overcharged me. Just wanted to let you know that they did help me after being very persistent. Maybe I would use them again after all.
WARNING!!!!! THIS IS THE WORST RENTAL CAR COMPANY IN THE WORLD!! If you have any problems they will leave you on the phone for hours. They charged us 3 times for our rental and once we managed to finally fairmont airport hotel vancouver get to speak with a representative, fairmont airport hotel vancouver they claimed they hadn't!!!! We still haven't gotten our money back!!! They are the absolute worst!! I had to share this because it has been the worst experience of my life!!
fairmont airport hotel vancouver Rented out of Denver. Never again. Impossible to contact. They NEVER answer the telephone. I left several messages after leaving my eyeglasses in the car when returning it. I never received a reply. Earlier I tried to call with a question several times and noone answered. fairmont airport hotel vancouver I emailed trying to get an answer and that was never returned. The car was horrible fairmont airport hotel vancouver in the mountains. Not worth it. I'll go somewhere else.
Rented a car in Phoenix in Nov 2011. Forgot an iphone in the car. Went to retrieve it. Car had been moved and readied for another rental. The phone was not where it was left. The phone was not turned fairmont airport hotel vancouver into lost and found. My conclusion: the phone was stolen by a Fox employee. Your conclusion: ????. Would not use them again. fairmont airport hotel vancouver I will pass the word.
BEWARE FOX RENTAL! fairmont airport hotel vancouver We reserved an SUV at San Francisco airport (SFO). Our flight was delayed only about 15 minutes. When we showed up at the counter (about 10:45 pm) we were told our SUV was no longer available as it had been rented out, and they had no replacements. fairmont airport hotel vancouver We had a lab in a dog crate, two toddlers, lots of luggage, and only one driver. We couldnt fit in the compact car they offered us as a replacement. The solution from the staff was to take a cab to the place we were staying (across the bay) and then call another cab in the morning to take us to San Jose to get an SUV. The kicker was the rude employee who kept saying "What do you expect fairmont airport hotel vancouver me to do about it?" So be careful from renting from these guys unless you enjoy being stranded at the airport...
I hope it's not too late for you. On Christmas eve, I rented a minivan for our trip in San Diego, the difference in price was almost 100.00. When we got there, they did not have the vehicle I had reserved a month in advance, and tried to give me a Chevy Aveo instead. It would have been kind of complicated fairmont airport hotel vancouver to sit 5 adults, a car seat, and luggage in a car that size.
They sent us to another rental company, and offered to pay the difference. The car we received at the other place was smelly, old and had a mileage limit. At the end, we had to pay 30