Compliance for the 2010 standards is effective Thursday, but Gray reminded that hoteliers don t have

The Department of Justice has a specific process and elements that need to be included that give guests with accessibility issues the opportunity to participate, said Carolyn Doppelt Gray, co-chair of Accessibility and Accommodations Practice Group at Washington, D.C.-based Proskauer Rose LLP, during a webinar titled Managing Reservations for Accessible Rooms.
best price airline tickets from san antonio tx to las vegas Exclusionary practices also need to be eliminated. These include staff members asking guests for driver s licenses, excluding people that only hold state IDs, or having the accessible front door closed after a certain best price airline tickets from san antonio tx to las vegas time. If that s the case, you need to change your practice, she said.
Compliance for the 2010 standards is effective Thursday, but Gray reminded that hoteliers don t have to do new construction or make alterations, as long as they are in compliance with 1991 standards. That has been the basis of how the (Department of Justice) best price airline tickets from san antonio tx to las vegas has operated. Once you ve undertaken new construction, then you must look to the current standard.
The problem comes when a hotel staff makes assumptions about what their handicapped guests need, as well as what separates best price airline tickets from san antonio tx to las vegas the Department of Justice 1991 standards from the 2010 standards. best price airline tickets from san antonio tx to las vegas Gray explained hoteliers should use those as a bar for what is readily available.
Gray also warned about state and local requirements that can be more stringent but still have to be filed. In Illinois, for example, she said it is required to have a separate access aisle in the parking spaces for handicapped or disabled people.
What the government has done is they will include a safe harbor when it s done on an element-by-element basis, she said. If the element was built or altered in compliance with 1991 standards and you don t touch it, it s good to go into the future until that time when you do alter it.
Safe harbor allows hoteliers to leave things as they are as long as they don t change the room or the construction of the wall. However, once the configuration changes, hoteliers will have to follow 2010 guidelines.
If you close at 11 p.m. for everyone, then you can shut it down, but if you operate 24/7, then you have to take accessible rooms, too. Hoteliers also must hold unoccupied accessible guestrooms until all other guestrooms have been rented.
Gray pointed out some of the problems with the reservation process come from ignorance. The government believes individuals with disabilities can t access architectural access because of shortcomings of the hotel reservation system, she said, meaning a guest arrives to discover the room isn t available or accessible for his or her needs.
Very often I hear it s hard to design a front desk that is welcoming, services a lot of people and still meets the ADA requirements even if it has a lowered best price airline tickets from san antonio tx to las vegas counter, knee space for a wheelchair and a ledge for those who are standing. But where that information is usually incorrect, Gray said, is from wrong measurements.
When it comes to third-party service, Gray said the hotelier should provide the correct information regarding accessible rooms. The government isn t going to hold a third-party service to identify accessible features. Those come from the hotel, she said.
As a hotel manager, you should provide a detailed description to your staff of how intense the whole process is, Gray said. Train staff so they know specific layouts of rooms and bathrooms while also providing them with information regarding accessible features and how to effectively communicate with individuals, especially with walk-in reservations, she said.
Discussing service animals, Gray said, the 2010 standards indicate dogs and miniature horses are allowed in the hotel. Guests can be charged for damage caused by the service animal, yet there is no surcharge in the reservation process for the animal.
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