Is Baymont one of those chains that franchises and someone local actually owns the hotel, just using

The Baymont Inn in Salt Lake City quoted Ryan a price of $739 for his stay, but when he arrived, the hotel manager claimed the rate was $1,400. The manager refused to lower the price, even after a desk clerk verified that Ryan had been offered the $739 rate. The manager finally relented after telling Ryan that the hotel would recoup the loss by taking the difference out of the clerk s salary. Two days after Ryan checked out, he discovered that the manager had tried to charge over $2,000 to his credit card.
They quoted me $739 plus tax on four occasions louisiana tour guide services by three employees before I arrived. When I went to check out they tried to charge me $1400 almost double what the told me the price would be. When I said that is unfair and if I did that in my engineering firm the manager than began to demean me as not being smart enough to be worth his time because I was a lowly mechanical engineer not a computer science major. The employee (Sloan) that originally quoted $739 was right there and told the manager that I was telling the truth, The manager (Mohammed) then told me I was a lying and that he would not honor what his employees told me. During this time he was very hostile to me and tried to guilt me into paying the $1400 by telling me he was going to take it out of the employees (Sloan s) pay. I told him that is not my concern he could do as he pleased.
I than told him if he tried to charge louisiana tour guide services me anything more than I was quoted I would issue a charge back on my credit card and he could fight with them. After some more ranting about how I evidently don t understand math since I only have a masters in Mechanical Engineering he agreed to a charge of $760 plus tax, which came out to $860. Once I left I called Baymont Corporate to complain since I wanted it in there before he tried to charge me damage s in order to make his money back. Once I got home checked my credit card holds and he had tried to charge me over $2000 over four different holds including one that was initiated 2 days after I checked out. I called Baymont Corporate again to complain and the next business day all the charges were removed, and a day later the agreed upon amount was charged. While I did end up paying more than was agreed upon before at least I got it close. If I had been someone who was afraid of conflict or somone who could be bullied he would have succeded in charging me 200% of what was quoted. This whole argument took place in the middle of the lobby and took nearly an hour of him trying to bully me into paying.
I just want to warn people louisiana tour guide services not to stay at this hotel. I also will not be staying at any Baymont Inn / Windham Hotel owned property again. This is not how I wanted to spend the last morning of my ski trip. Also I just wanted to remind people to always get the quotes in writing, since that would have made proving the price quoted easier. Think you guys are doing a great job keep it up.
Baymont sucks old dirty underwear. We have one here and town that was previously a Holiday louisiana tour guide services Inn then another name after that. Worn out worthless rooms and trying to pass them off as new, Baymont what a freaking joke, I wouldn t even let my ex-wife stay in one and I dislike her with a vengeance.
I had a bad experience with baymont at the houston hobby airport location before. This was my ONLY stop on my big roadtrip moving from California to Florida. I desperately needed the sleep after 27+ hours of driving. I arrived at 2am and didn t get a room until 4am. Here s what happened: they fiddled around trying louisiana tour guide services to find a room key for 30 minutes, then found me one. I went up to the room and put the key in surprise! There were PEOPLE IN THE ROOM ALREADY, SLEEPING! Went back down to the desk and told them, the lady brushed it off oh, oops oh well we ll let s try to find you another one and that s what the next 1.5 hours was. Then they found the only room and the bathtub water was stuck on. At that point I didn t care and went to bed. When I went to check out, the price was $375. I had paid $50 for this room online louisiana tour guide services and was damned if I was paying a cent more. I talked with the receptionist lady, she asked whom the lady was from the night before who checked me in, I gave the name and that was it. My stay was free. Apparently the overnight receptionist is notorious louisiana tour guide services for not doing her job.
@ DePaulBlueDemon : If it were me, I d be insisting to corporate management that the manager at their SLC hotel be fired because he clearly posed legal risks to the corporation. I d tell them that while I know they would not be allowed to disclose to me any resolution of a personnel case, that I could still find out by periodically louisiana tour guide services having an undercover colleague wander into the hotel to see if he was still working there.
You can insist all you want, and they can handle it however louisiana tour guide services they want. You can be pissed that they didn t handle it the way you wanted them to, but beyond being pissed and staying at another hotel, what are you going to do?
@ DePaulBlueDemon : That guy sure is a dick. The clerk didn t play along with his scam job so he takes the difference out of the clerk s pay? And we wonder why we can t get good service at many of these places managerial abuse and incompetence is not a good morale booster.
@ Con Seannery wants the azure F back! : I seriously doubt that manager has the ability to deduct anything from the clerk s pay, or anyone else s. It was just big talk on his part (he sounds like a real blowhard).
Is Baymont one of those chains that franchises and someone local actually owns the hotel, just using the Baymont name? I have found that hotels in this situation more than not suck rocks. Comfort Inn and Country Inn do this and so many of the locations are horrible, broken louisiana tour guide services amenities louisiana tour guide services and nasty apathetic ownership louisiana tour guide services that just wants your money.
@ sendbillmoney : When I said that is unfair and if I did that in my engineering firm the manager than began to demean me as not being smart enough louisiana tour guide services to be worth his time because louisiana tour guide services I was a lowly mechanical engineer not a computer science major.
Well, if the employee made a mistake that cost the hotel $700 (should have offered $1400, louisiana tour guide services quoted $739), the owner could just fire the employee, so the compromise might be make good on your mistake, and I don t can you.
@ JustThatGuy3 : I was thinking the very same thing. Even cheap hotels (and I ve been in cheap ones) had me review their (I think they call it ) ledger card that shows how much I m to be charged louisiana tour guide services and how long I m to stay.
@ JustThatGuy3 : It didn t cost the hotel $700. If you haven t noticed, people aren t traveling much anymore for business or pleasure. I d imagine that the hotel was full of empty rooms like all hotels are these days.
@ JustThatGuy3 : Even assuming they can do that, what s the chances that the guy manning the front desk when he showed up was also the guy who gave him the quote (much less, what s the chance that the same guy gave him the same quote on all three occasions)?
the hotel i used to work at, it was standard practice to write the room rate on the key packet at check in, instead of saying it out loud. this way the guest had a written record of the rate and the person standing next to them didn t argue about why they were paying the best available rate and the other guy was paying a much lower corporate negotiated louisiana tour guide services rate.
but if you book online or book over the phone and get a confirmation number for your reservation [which you should ALWAYS do] then things always went much more smoothly at the desk with a printout of the confirmation from the hotel s website. i worked for a starwood property and the rate is always included on the reservation confirmation page
Did you have a confirmation number? a printout? an email confirmation? I always make sure a hotel emails or faxes me the confirmation when I make reservations over the phone (which is what I assume louisiana tour guide services was done here). Without that piece of paper, louisiana tour guide services it s simply a he said he said situation. That said, the comment by the manager that he would take the difference out of the clerk s salary is wrong on many levels (not to mention illegal).
It is NEVER okay when a hotel does something like that, especially when the guest has quoted results. This is a pathetic story (on the host s part) that should be publicized and the manager should be reprimanded. He puts shame to all motel/hotel owners across America. If Ryan was a guest at the Baymont Inn, then he should be treated like one. Obviously, the manager has no clue how to handle ANY situation.
Lastly, however, I recommend that anyone who is faced with a situation like this follow in Ryan s footsteps. Amazingly done, at least he stood up to the bully (who was obviously wrong) because that is the best thing to do in such a situation.
What I don t get is where the manager feels justified comparing the OP to a computer science major, or any other major for that matter. Last time I checked Mechanical Engineer was still more impressive than Hotel Manager
@ ngc6027 louisiana tour guide services : English is not the native language of over half the engineers I work with. I know at least one of the non-native speakers is named Ryan (he happens to be Korean IIRC). He wouldn t be the engineer in the story.
louisiana tour guide services When I said that is unfair and if I did that in my engineering firm the manager than began to demean me as not being smart enough to be worth his time because I was a lowly mechanical engineer not a computer science major.
@ JustThatGuy3 : I could understand considering approaching an employee with that kind of deal, but to just flat-out do it without their consent or prior knowledge of that being the deal sounds louisiana tour guide services awfully shady to me.
As a hotel employee (though not at this chain), I can tell you that holds aren t charges. They do exactly what their name implies, they pre-authorize charges to your card so that they will get their money no matter what. It usually louisiana tour guide services happens when the guest checks in and is for the price of the total stay (including taxes, fees, etc). Holds go away in 48-72 hours usually.
What prob