I reserved a car from Alamo/Enterprise on 11/26/11 at the Wichita (ICT) airport for a daily rate of

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Summary: I love Alamo. After a horrible new york city night cruise experience with Advantage and three hours of anxiety new york city night cruise and trying to figure everything out, Alamo gave us a brand new 2013 Ford Focus. The service was beyond amazing and he tried to get us every single discount he could for us. He even threw in free total coverage. THANK YOU ALAMO! We had the best car EVER! Yes, it was sooooo much money but at that point we didn't care, we just needed a car, but seriously it was so worth it. Had it for a week, drove a TON, and only paid about $65 for gas.
I returned the car and was downgraded from the Nissan Versa which had cruise control, electrical new york city night cruise mirror adjustment, and remote door locks, to a Toyota Yaris without any of these feature, with no reduction in cost. The cars are by any standard, not in the same feature new york city night cruise class. Second disappointment.
I then contacted Alamo by email and my request for a rate adjustment was declined. new york city night cruise Instead, I was offered a coupon for a 1-day car rental, with an expiration date - quite likely with the hope that I will either forget new york city night cruise about the coupon or it will expire new york city night cruise before I use it. Strike three and Alamo is now off of my list.
I reserved a car from Alamo/Enterprise on 11/26/11 at the Wichita (ICT) airport for a daily rate of $24.99. When I turned the car in, I was charged $54.99 per day, a total difference of $111. I pointed this discrepancy out to the agent and she agreed that it was a mistake. She told me that I had to pay the higher rate to close out the rental but provided me with copies new york city night cruise of the receipt and reservation new york city night cruise and gave me the phone number for the regional manager. I protested but paid the higher rate due to my pending flight. Upon my return home, I left a voicemail message new york city night cruise with the regional manager and requested that she give me a call. I never received a call back. I emailed customer service and received a series of computer-generated responses. Finally, I turned in a dispute with my American Express card and included the documentation showing the reservation rate versus the billing rate. Alamo/Enterprise never responded to the inquiries made by American Express. The company subsequently blacklisted me and put me on their Do Not Rent list without ever responding over a 3 month period to any of my inquiries. Alamo/Enterprise does not give a rip about its customers new york city night cruise and is too big to care.
Documented initial inspection of car showed that its paint was full of small damages. At final inspection a damage (overlaying initial paint damages) was claimed by the rental. This damage was not there when I left the car for final inspection. My credit new york city night cruise card was charged for US$ 129 for damages I did not cause, which were convenient new york city night cruise for the rental personnel (watch out for a certain Heidi Rodriguez). I suspect they cheat some clients on their creditcards and charge others cash payments. I will never use this rental new york city night cruise again in the future. If you do rent from them, my advise is to take an initial photograph of the car and to be present all the time of the final inspection (also during the time they wash the car).
Weaknesses: 12yrs old car,didn't feel confortable driving it to see family that lives about 70 miles away from Puerto Vallarta.Car didn't have power windows or locks, rental sticker on vehicle(letting new york city night cruise everyone know that we were tourist) car had scratches new york city night cruise and dents.
Summary: new york city night cruise Upon our arrival to Alamo rental new york city night cruise place, they told us that our car was not ready, and that we would have to wait two hours,we were very tired after traveling all day and suggested an upgrade since they had other vehicles, but they didn't new york city night cruise try to accomodate us, instead they told us that if we want the upgrade we would have to paid for it. We were tired and ready to get to our hotel. Finally they told us that our car had arrived, but it had to be cleaned, when they brought new york city night cruise the car to us to go over the check list, we were very dissapointed to see that it was a 1998 Nissan Sentra, after paying almost $400.00 dlls. for the car and rental insurance...we have rented cars in the past and they had never been over two years old...We new york city night cruise took the car only because we had already paid for the rental and because new york city night cruise we were tired. Big mistake!!