Just some info for your readership, even if your working with the company, file a dispute. Worst cas

Atrocious Customer Service from Renaissance Orlando | Photo-A-Day Daddy Blogger - BenSpark.com
So I got creative with the angles in my shot today, sure my closet is a little boring but if you look at the full size one you get a little insight into me. Today s post isn t about the photo. Here s a story of ineptitude that is unprecedented in all my years of travel.
Allison, Eva and I went to Orlando for IZEAFest. We stayed at the Renaissance Orlando from September 30 to October 5th. I used my Marriott Rewards points for our room. Because we were going to be at IZEAFest all day long we needed someone to watch Eva. Our fantastic friend Maureen took time out of work to come stay with Eva from Thursday to Sunday. She refused any money for food or anything. I rented her a room for her stay. This one I paid for.
When I checked in on the 30th I explained to the front desk that I booked both rooms and I would be paying for everything for both rooms. I put down my credit card for everything. There should have been no reason at all for the hotel to take Maureen s credit card for ANYTHING. The hotel stay overall sydney hotels cheap was perfectly fine, we were able to get adjoining rooms too so that Maureen could easily take care of Eva and then go to her own room when Eva went down to sleep. The hotel itself was pretty nice but this post isn t about that.
On Sunday I went with Maureen to check out. I got the bill and we kept the charges on my card. Maureen s hotel room was $334.14 total. I was expecting to receive the charge on my credit card but it never came. I used the same card for my hotel room and I checked out on Monday. I was billed for the incidentals on our room. On the 17th I heard from Maureen that the hotel charged her card and that put her in overdraft and so her bank charged her over $500 in fees. She contacted the hotel to get this taken care of. Maureen first talked with a customer service sydney hotels cheap rep who asked her to fax her credit card bill with the charges and the fees. The rep would talk with accounting and get the charges reversed. Easy Peasy, sydney hotels cheap NOT.
On the 28th I got another e-mail from Maureen telling me that she hadn t heard from the hotel about the charges. So she contacted them and was told that she needed to have me fill out an authorization form. I did that on the 29th and faxed it customer sydney hotels cheap service. So they will be charging sydney hotels cheap my credit card, as they should have. Everything was all set. Or so we thought.
Maureen contacted me last night to tell me that the hotel only reimbursed her $103 and not the rest of her fees. She gave me the name and number of the supervisor that she spoke with today. That person was Jennifer Kennett sydney hotels cheap and she was not at all helpful. I called her also and left a message detailing the issue and said that this issue needs to be resolved today. I was not called back. Later Maureen received sydney hotels cheap a message from Jennifer Kennett stating that she would not be reimbursed any more money and that she could lodge a complaint and to have a nice day.
Since the phone call was not working I left a message for customer service through the online customer service form explaining the whole situation. I was automatically emailed that I would hear something in the next 3-5 business days. Another dead end.
So I looked up Marriott s presence on Twitter sydney hotels cheap and found @MarriottIntl . I then sent out a tweet @MarriottIntl I ll never stay at the Renaissance Orlando again after what they did/are doing to my friend sydney hotels cheap @motarpey. Less than an hour later I saw this on my twitter sydney hotels cheap stream: sydney hotels cheap MarriottIntl @motarpey Is there s anything I can do? If so, please follow me so I can DM you. @BenSpark So I am hoping that maybe they can help Maureen. They certainly were responsive right away on Twitter.
Actually it looks like by tweeting this issue I brought it into the light. Maureen was contacted sydney hotels cheap by John Wolf one of the Marriott Tweeters. sydney hotels cheap He asked Maureen for an explanation of the events which she sent in full detail (she cc d me). Maureen has spent hours trying to resolve this and she has been lied to, hung up on and hung out to dry.
Maureen was doing us a huge favor and is a fantastic friend and wonderful person, she should not have to deal with this garbage because the mistake was not hers and it should be rectified in full by Marriott.
When I checked in I specifically gave instructions that I was to pay for everything and my credit sydney hotels cheap card was to be used for incidentals. When Maureen checked sydney hotels cheap in the front desk person demanded that she put down a credit card for incidentals. I was not there when she checked in but Allison was and while she explained that my card was on the account the person at the front desk still would not follow my explicit instructions.
If the hotel had trouble sydney hotels cheap billing me, which they should not have had since I was billed sydney hotels cheap for incidentals when I checked out the day AFTER Maureen. (The reason they might have had trouble was that my credit card was part of a ton of cards that may have been compromised and so I was issued a new card and number,)
THANK YOU, Drew and Allison for your continued support and friendship:) I appreciate all you do for me and all the kind things you have said. I m blessed sydney hotels cheap to have you all in my life. You have enough going on without my troubles, and I just can t tell you how much it means to me to know you are my friends. That is truly priceless.
Just an FYI, if you ever have a questionable charge on your debit/credit card, always file a dispute with your bank/credit card company. Don t wait, do it right away. I m not sure about the details regarding credit cards, but (unless the regulations have changed in the last couple of years) your bank will provide you with provisional credit after 10 business or calendar days (I can t remember which) during the course of the dispute. sydney hotels cheap Disclaimer: Please review YOUR account agreement for complete details.
It does not preclude you from dealing directly with the company that made the error. You can even just deal with it through bank if you wish, but I ve found sometimes an attack on multiple fronts is necessary.
I agree. I had a double charge from a restaurant in London once and my credit card company helped me big time. The restaurant challenged the charges too but I had the full story and was in the right so I didn t have to suffer financially.
Just some info for your readership, even if your working with the company, file a dispute. Worst case scenario, you ll temporarily have provisional credit AND the credit adjustment from the company. (Don t think this is a windfall, eventually someone will figure out you have more than you should.)
That sucks big time. We stayed in the same hotel and everything seemed ok but again we stayed with Susan from Life in the House of Blue and paid her directly so we didn t have to deal with the hotel in that manner.
In regards to Twitter and complaints. It works. Melinda was having a HUGE problem with her Dell laptop so I sent a tweet out how I would never buy a Dell again. Within an hour we go a message back and within a week a new replacement laptop.
Companies do now want the bad press on Twitter due to how many people use Twitter and how many people it reaches so they figure they better sydney hotels cheap fix the problem before it gets to out of hand and shines a negative light on them.
I am not one to air dirty laundry sydney hotels cheap on Twitter but when necessary I will and so far it works. Hopefully it will work for you and your friend also. Keep us updated on if Twitter helps you resolve the problem.
Twitter is usually my last resort on this issue. I don t want to be known as one of those complaining bloggers either. But with a friend sydney hotels cheap like Mo who did something so nice I had to do something to reach out and get her the help she deserves. This needs to be made right.
Hi everyone! Thank you so much for your advice and support it means the world to me:) Drew is right and I didn t get far with the credit card company though the bank tried to help too. I called them when this happened sydney hotels cheap and reported it-but they told me to call the hotel. I did, Marriott said they would take care of it all on more than one occasion, so I made the mistake of believing sydney hotels cheap them and didn t file a formal complaint with the credit card company at that time I m too gullible to believe that a major hotel chain would actually stand by their word and exhibit professional customer service. I will keep you posted-Drew is right no word from Marriott since last evening.
I m a huge fan of Hilton these days the way they treat us in Vegas, but even if I wasn t, I think I d avoid that place completely in Orlando. In Vegas a few years back, we had a room at the Flamingo held on a card and told them when we checked in that we would be paying with another card entirely. Instead, they charged more than the room total to our card the first night of our 4 night stay, and on the card we didn t want charged. What I ve learned from this is that I ll never give a card to a hotel unless I m ready for that card to take a charge for the full stay.
As far as complaining on Twitter goes, that seems to be a good last resort. It used to be that I d call Sales when Support ignored me because they would go yell at Support. Now, if you run into a dead end with a legitimate problem, Twitter is a good resource. I ve only had to use it once, but it s effective. I also make sure to point out good service (on twitter, at a restaurant, etc) just as much as the bad.
Isn t it sad how the people behind twitter seem to be a better resource than the paid customer sydney hotels cheap service sydney hotels cheap reps, even the managers?! It s nice to have twitter as a fall back, but sad it has come to that.
It was great what Mo did for you guys. Of course I know you and Allison recognize how lucky you are to have a friend like her. Just not fair for this to happen, especially at such a wonderful conference.
You are correct, the people running the twitter feeds are usually very much customer oriented and help so much more.I think it is because they have the freedom to be more creative in the