The unfortunate thing about all this is that you had to get involved. A truly happy ending would be

In the process, Continental Airlines ended up dinging her for a total of $954 more than twice what she d originally paid for the tickets. It also failed to tell her it would be billing her credit card that much, she says.
The original tickets, she explains, were booked for a family wedding. About a week before the flights from Minneapolis to Cleveland, she changed her outbound flight so she could make it to her grandmother s funeral. That s when she got her wires crossed with Continental.
It was never my intention to cheat Continental Airlines out of any money. My initial request, layout of celebrity cruise line ships in a phone call to a reservations agent, was simply to cancel the first leg and maintain the return leg of the flights for which I had already paid $561.
That means that I paid a grand total of $1,515 for two one-way layout of celebrity cruise line ships tickets on a flight from Cleveland to Minneapolis. Doesn t that seem outrageous, especially since the reason for my flight change was the death of my grandmother?
Well, both my husband and I spoke with reservation agents Satuday morning (6/5) to rebook the tickets. We were each informed (in two separate phone calls) that the total for new tickets would total $477.
That was the total for both tickets, not each one individually. layout of celebrity cruise line ships That price made sense to us: $300 in change fees and two one way tickets for $353 each. Then, we subtract our credit of $561. However, my credit card was charged $477 twice!
I suggested she write to Continental, explaining layout of celebrity cruise line ships the misunderstanding. Airlines have special policies when it comes to bereavement fares, and it appears to me those weren t followed. I put Kaufman in touch with some higher-ups at the carrier , who could straighten this out.
While Continental insists it did nothing wrong, a supervisor says that since the flight was being changed because of a bereavement, the couple was entitled to the return of its ticket and change fees.
The unfortunate layout of celebrity cruise line ships thing about all this is that you had to get involved. A truly happy ending would be one where Continental did not make the mistake in the first place, and when they did make it fixed it automatically. Based on Continental s own rules (about bereavement fares) it seems that they were actually trying layout of celebrity cruise line ships to cheat her out of money. While it is great that money was refunded, I m not sure I put this in as a happy ending.
I m confused. She originally had round trip tickets from Minneapolis to Cleveland. The beginning of the article says she is rescheduling to make the funeral, but then it says that she cancelled the outbound layout of celebrity cruise line ships leg, turning the flight into a one-way flight from Cleveland to Minneapolis. How is she getting to Cleveland? Is there another one way flight she has purchased instead? Did she really just need to change layout of celebrity cruise line ships the outbound flight layout of celebrity cruise line ships date?
This is one area where regulators need to get involved. If you buy a round trip ticket, you have paid for seats in both directions. If you choose to not show up or can t show up for some reason, why is it fair to charge you for something you didn t even use, charge you extra of the part you do use, and they may likely give to some other paying customer anyway, effectively selling the seat twice? This to me is one of the most egregious of airline practices (which says a lot in an industry that defines the word egregious).
I agree. As I ve said before, airplanes exist in the twilight zone. How is it right that I have to use the entire layout of celebrity cruise line ships product. Otherwise I m in violation of the rules. I can t think of any other industry which gets away which such foolishness.
Sincerest condolences to the family on the loss of their loved one. Kudos to Chris for getting it fixed..and to the Continental agents, you are the ones paid to know your way around the reservations systems, so learn it and stop causing people lost time and money.
Totally agree. This is probably the only industry that charges you or penalizes you for something you don t use. I don t think it is any of the airline s business how you use the ticket once you buy it. It s one of the biggest scams going.
I agree that it is ludicrous that penalizes you for not using a full ticket. However, the practice is more common than you think. layout of celebrity cruise line ships Rental cars also have a significant penalty if you return a car early. But the most ridiculous example is a local restaurant that offers all-you-can-eat sushi. Their rules are as follows, layout of celebrity cruise line ships you may only order a maximum of 3 rolls at a time. But here s the kicker every leftover piece of sushi is assessed a $1 fee. Funny thing is that when I went to the bathroom, I saw several sushi pieces in the trash can!
What s your problem? If you're having layout of celebrity cruise line ships trouble with a business - any business - and you've reached a dead end, maybe I can help. Send me an email and I'll investigate. (I can't promise a fix, but I take every request seriously.) If you want to connect with other consumers, why not sign up for my free weekly newsletter , RSS feed or free daily email updates ?
Trending topics on Elliott REFUND | AIRLINE layout of celebrity cruise line ships | TSA | HOTEL | TRAVEL layout of celebrity cruise line ships | FEE | CRUISE | UNITED AIRLINES | AMERICAN AIRLINES | CAR RENTAL | CUSTOMER SERVICE | US AIRWAYS | DOT | TICKET | LUGGAGE | SCAM | FEES | DELTA AIR LINES | DAMAGE | EXPEDIA | CAR | SOUTHWEST AIRLINES | HOTWIRE | CANCEL