United Airlines is not liable for any consequential, compensatory, indirect, incidental or punitive

By the time United Airlines canceled their flight, there was only one possible way to get to the church on time, and it was a big maybe. A customer service representative told her she could instead fly to Boston and then make the two-hour drive to Portland.
She guaranteed that United would reimburse us for costs we incurred ez rental cars for renting a car from Boston to Portland, including rental car fees, gas, and tolls, because the airline failed to get us to our final destination, remembers Hall.
I really dislike he said/she said cases, because there s usually no proof that someone said what they claimed to have said. Also, companies will make assumptions, such as, We train our agents to never make those promises; therefore, she couldn t have possibly said X.'
I followed ez rental cars up with customer service the next week and they reiterated that we would be reimbursed and guided me to file a claim on customer care with my receipts attached, she says. I just heard back from them yesterday and rather ez rental cars than compensating us for the $253 in costs we incurred, they said that they do not reimburse out of pocket costs but instead ez rental cars offered me a $75 voucher ez rental cars for future travel.
I was a little conflicted about this case. On the one hand, I believe Hall when she says a United agent promised her the airline would pay for her expenses. On the other hand, Hall didn t get it in writing, and it is probably also true that the agent shouldn t have made an explicit promise to refund her rental car.
What irks me and Hall is the cause of the delay. The United ez rental cars pilot didn t show up for work. It seems to her, and to me, that the airline should be going the extra mile to fix whatever happened as a result of the absent crewmember.
Alas, United s contract of carriage , the legal agreement between Hall and the airline, says the company isn t responsible for keeping its published schedule. By using her ticket, she agreed to the terms.
Please know your business and goodwill are never taken for granted by our airline, and we will strive always to meet your expectations of clean, safe and reliable air transportation coupled with exemplary customer service.
United Airlines is not liable for any consequential, compensatory, indirect, incidental or punitive damages arising out of or in connection with the performance of its obligations, and Rule 24 Section F1c advises ez rental cars that we are not responsible for providing amenities when delays are due to circumstances ez rental cars outside United s control such as weather condition and air traffic controls delays.
Regrettably we are unable to change any aspect of our policies and procedures. Rule 3, Section ez rental cars I of our Contract of Carriage explains that United is not liable for any consequential, compensatory, indirect, incidental or punitive damages arising out of or in connection with the performance of its obligations.
Ms. Hall, I hope we have not exacerbated your disappointment and frustration, as this is not our intention. As always, we thank you for including United ez rental cars Airlines in your travel plans, and on behalf of my co-workers, we look forward to welcoming you aboard a future flight.
Christopher Elliott is an author, journalist and consumer advocate. You can read more about him on his personal website or contact him at [email protected] . Got a question or comment? You can post it on the new forum .
Ground Transportation When lodging is furnished in accordance with 1) above and ground transportation is not furnished by the hotel, UA will provide ground transportation to the place of lodging via public conveyance . Where ground transportation has been offered but not accepted by a Passenger for whatever reason, UA is not liable to reimburse the Passenger for expenses relating to alternative ground ez rental cars transportation secured by the Passenger.
Similar thing happened to me with CO. Flying from EFD (small ez rental cars field near NASA in south Houston) through IAH on my return the weather was too bad for the little prop planes to make the 50 mile hop. Several times they put me in a cab, shuttle van a couple times with others, and even chartered a Greyhound when the whole plane load of us couldn t get to EFD. Also never was there any mention of a rental car (which would have done no good since there were no rental car facilities at EFD to return the car to anyway).
Since it was the LW that rented the car and paid for it, UA did not re-accommodate her and because of this wording will weasel out of it. If UA would have handed a voucher form to the LW for any rental company and then the LW got charged for something, ez rental cars it would be a different situation completely.
I m not a lawyer (hey, Carver or Joe, feel free to chime in!), but I still think the OP could make a good case for reimbursement in small claims court. And then UA will add new verbiage to their CoC defining ground transportation.
PS: That was me happened to TWA in 1988. A partner at my first got royally pissed and we had the ability to make it so TWA morning nonstop to JFK from LAX. Yep -they went door to door to other airlines to collect the cash . . . .
I know it sounds fair to have United pay for the rental car, but the truth is that as far as I understand it, their responsibility is to get the passenger to their destination. The fact that there s a wedding on a certain day and certain time necessitated a car rental, but the normal airline solution would be to pay hotel and fly them there the next day.
There are how many thousand people flying to weddings, funerals, ez rental cars graduations, meetings, etc, and if the airlines started renting ez rental cars cars for everyone that was delayed, they would soon go out of business or airfares would skyrocket.
That s a very limited perspective. Work schedules cannot always be managed. It depends on what you do and how many other people are involved. ez rental cars I can t change an investor meeting, certain court appearances, etc. Plus, if you re hourly that may mean a days pay forfeited. And of course, if you have a SO or children, those schedules also need to be considered.
You may have missed my point that in all probability, the OP knew well enough in advance of the wedding, ez rental cars in order to schedule accordingly. If not, then the OP had the choice of not attending the wedding (which they missed anyway) or taking a chance by flying on the day of the wedding (which was a total waste of money). In either case, it was/is the total responsibility of the OP, to make the schedule happen. When things went awry, the OP bet against the odds and hoped that everything would work out. Failure on the OP s part does not constitute an obligation upon the airline.
Why didn t they fly a day early if it was that important? Delays happen in air travel, it s the nature of the game. What did she expect? The pilot could have been sick, car accident, death in the family, or overslept/hungover that reason doesn t matter. Were they going to reimburse the entire flight of people for whatever their issues were?
When I am promised something out of the ordinary by customer service in any industry I get the information in writing. And that includes ez rental cars airline ticket agents. If they will not give it to me in writing then I know that I have been lied to. He said/she said is never easy to figure out. But without anything in writing Ms. Hall is out the money.
I had a situation where I was to be traveling on Greyhound Lines between High Point, N.C. and Knoxville, ez rental cars Tenn. The driver did show up where the schedule originated, Norfolk, ez rental cars Va., but the driver decided to skip the en-route station in High Point, and went directly ez rental cars to the next stop, Winston-Salem, N.C. I was traveling to meet a business colleague that evening in Knoxville (and conducting a full day s business the next day), but since there were no more scheduled departures that day, I was compelled to travel by taxi from High Point. ez rental cars Greyhound Lines ignored my letters for reimbursement (as the company does for many or most of its complaints), and only by taking the company to small claims court was I able to get the company to address the situation. This, too, was a situation not being beyond the control of the carrier, and in the end, I negotiated a settlement with Greyhound Lines that reimbursed me all my out-of-pocket ez rental cars taxi costs.
What does seem unusual (at least to me) is a alleged promise to reimburse for a rental vehicle rather than for common carrier travel. From Boston Logan Airport, Concord Coach Lines operates very frequent express buses to Portland (last bus at 11:25 p.m.), about two hours travel time on what I consider ez rental cars to be the best regular-route bus service ez rental cars in the United States (Logan ez rental cars Airport ez rental cars is also very close to South Station a very quick ride on the MBTA Silver Line from which there is hourly service via Concord Coach Lines). Travel ez rental cars on Concord Coach Lines, in place of a United Air Lines failure, seems to me to be more reasonable than a rental car.
There is also a train service from Boston North Station called the Amtrak Downeaster. While not quite as easy to get to from Logan, there are trains five times a day and it takes about 2.5 hours to get to Portland. Many would find trains more comfortable than a coach. And United already has an interline ticketing arrangement with Amtrak, ez rental cars although possibly not for this route.
As you ve pointed out, the train at North Station is cumbersome to get to (silver line + red line + orange/green line, or Massport bus + blue line + orange/green line), especially with luggage in tow, whereas the bus picks up right at Logan. And there s only a handful of trains compared to many buses. The train has 8 intermediate stops and takes a bit longer (though ez rental cars not much) than the non-stop bus ride. The only reason for going by train is a personal ez rental cars preference for train over bus service that is great enough to overcome the several advantages of the bus.
I think it would be more convenient if all the air carriers, bus carriers, and rail carriers reconciled through ez rental cars a common clearing house, so that a single ticket could be used on all modes, and, especially importa